MFC NEWS

Product Recalls

Unfortunately, recalls are a fact of life. While we do our best to minimize the amount of product recalls by working with trusted companies and distributors, it’s impossible to avoid entirely.

At the MFC, product recalls are implemented when a formal recall has been issued. Our staff learns about product recalls by receiving notification from our distributors or product manufacturers. Our vendors are told to report any problems with a product as soon as they are known.

After learning of a product recall, we initiate a multi-step process involving staff is several departments to ensure quick and effective communication, prioritizing the safety of customers. We immediately remove the product from our shelves and discard/destroy it. We pull records of the sale of the product and contact each person individually (that we have contact information for) to notify them of the recall. We also post a recall notice on our website, seen below.