Special Orders

One perk of MFC ownership is special ordering, where owners order case quantities of product at a discounted price, typically 20% off, through an online ordering platform.

This is a great way to keep the pantry stocked, save money, and access products not carried in the store.

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Special Order

FAQs

  • Owners of the Marquette Food Co-op can order from an online catalogue of items from our main distributor, UNFI, at 20% off the suggested retail price (SRP). Most grocery items come in case quantities, while many wellness items are available individually. Special orders are shipped to the store for convenient pickup.

  • You can access our special ordering site by the

    QR code or web address on the reverse side. You will need to create an account, which requires verification via email. Once logged in, you can browse our catalogue of products, add items to your cart, and submit the order when ready. We will notify you when the order is ready; pick up and payment will happen at the Customer Service Desk. You can view your order status and history through your online account any time.

  • While thousands of items are available, we are unable to offer special ordering with local farms and with some independent distributors. If you can’t find the product you are looking for or have questions about availability, email our team at specialorders@marquettefood.coop and we’ll look into it.

  • If it is listed on the site, you can special order it, even if it is not carried in the store.

  • A member of the special order team will notify you via the preferred contact method indicated when the order was placed. The status of your order will be marked “ready for pickup” on your orders page, which can be accessed at any time by logging into the special order site.

  • You pay for your order when you pick it up. Simply visit the customer service desk and let them know what order you are picking up.

  • Orders place online are shipped to the store twice per week. Orders must be placed by 9pm Tuesday to arrive on Friday and by 9pm Friday to arrive on Tuesday. Order status can be viewed at any time on your order history page. Any issues or delays will be communicted via your preferred contact method.

    Special orders from other distributors that were not placed via the website are subject to different ordering schedules and longer arrival times. Our staff may be able to place an order directly with an independent distributor on your behalf.

  • Sale pricing is available for in-store shopping and does not extend to special orders. Pricing listed for special orders online is 20% off the SRP which may differ from the in-store price. What you see on the website is the price, though tax may be applicable at payment. We cannot guarantee that the special order price will always beat the in-store price.

  • Yes, the 10% owner coupon can be applied to your special order. This discount is applied at the register when you pay and pick up your order. Customers need to indicate they would like to use their 10% off when they pickup/pay.

  • Your order history is associated with your Co-op account and saved online. You may visit your order history page and click reorder on any products you wish to order again.

  • If you no longer want your order, a 20% restocking fee will be charged.

Still have questions? Email specialorders@marquettefood.coop